Returns & Refund

We hope you love what you ordered! But just in case you're not 100% satisfied, we've made the process super easy for you.

How To Return & Refund

1. Submit a return request in My Account or Contact Us to Customer Service within 14 days of receiving your order. Please include the reason for return and photographs for verification.

2. Once we have approved your request, you will be sent a return form which needs to be included with your return. Please send your item(s) using local post within 14 days from receiving the return form.

3. When we receive the returned package, the item(s) will be inspected to ensure it is in the original condition and has the issues stated in the return request.

4. Once confirmed, the refund will be credited back to the original payment method within 7-10 days (the processing time depends on your payment method and bank). Original shipping fee & return shipping fee will not be refunded.

Conditions

* The item must be unworn, unwashed, unaltered, undamaged and with the original tags attached. We cannot process the return of any faulty item.

* We reserve the right to refuse the return if received in an unacceptable condition or without our prior knowledge.

* We are not liable for return item(s) that are lost or damaged, please keep the receipt with tracking information.

There are NO returns or exchanges on Solid Gold Products and Custom/Made to order Products, due to the fact that each piece is made to order. Once any of our Solid Gold Products and Custom/Made to order Products go into production, there can be NO cancellations.

Additionally, Earrings, Grillz cannot be returned due to hygiene reasons. Sale Items, Gifts are final sale and cannot be returned.

Shipping paid on Returned Items is non-refundable.